Privacy Policy
Pinmate is operated by Eon Research LLC ("we", "our", or "us"). We are committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights regarding your data.
1. What data we collect
Pinmate collects only the information you voluntarily provide to support your medication tracking experience:
- Medication protocols — the medications, doses, frequencies, and schedules you configure.
- Dose logs — the date, time, dose amount, and injection site of each logged dose.
- Body weight entries — baseline and any weight measurements you record.
- Side-effect notes — any symptoms or reactions you choose to log.
- Email address — only if you create an account for cloud sync. Used solely for authentication.
- Subscription receipts — purchase metadata from Apple is handled through RevenueCat so we know whether you have an active Pinmate Pro subscription. No payment card or billing-address data ever reaches us.
We do not collect location data, contact lists, advertising identifiers, or any other device information. We do not run analytics, ad networks, or third-party trackers inside the app.
2. How we store your data
By default, all your data is stored locally on your device using on-device SQLite and AsyncStorage. Nothing leaves your device unless you explicitly opt in to cloud sync.
If you sign in with an email address, your data is synced to a secure Supabase database hosted on infrastructure compliant with industry-standard security practices. Data in transit is encrypted via TLS. Data at rest is encrypted by the hosting provider.
3. How we use your data
Your data is used exclusively to power the features you see in the app — tracking your protocol, generating your weekly report, displaying your progress, and sending local reminder notifications.
We do not use your data for advertising, profiling, or any purpose beyond delivering the Pinmate app experience to you.
4. We do not sell your data
We do not sell, rent, lease, or trade your personal information to any third party, ever.
5. Third parties
The only external services that handle your data are:
- Supabase — our database provider, used only for cloud sync if you opt in. They process data solely to provide infrastructure services to us.
- RevenueCat — manages your Pinmate Pro subscription status. They receive a pseudonymous user ID and the subscription receipt from Apple; they do not receive any of your health, dose, side-effect, or photo data.
- Apple App Store — handles all subscription billing under Apple's own privacy policy. We never see your billing details.
- Expo / EAS — the build and delivery platform for the app. They do not receive your personal health data.
6. Deleting your data
You have full control over your data. You can delete all locally stored data at any time from the Profile tab by tapping "Clear All Data". This permanently removes all dose logs, protocols, weight entries, and settings from your device.
If you have a cloud sync account and wish to delete your data from our servers, email support@getpinmate.com from the address associated with your account. We will permanently delete your account and all associated data within 30 days.
7. Children's privacy
Pinmate is not intended for use by individuals under the age of 18. We do not knowingly collect information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
8. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of the app after changes constitutes your acceptance of the updated policy.
9. Contact us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us: