Support

Pinmate is made by Eon Research LLC.

Need a hand? We're a small team and we read every message. The fastest way to reach a human is email — we typically reply within 1–2 business days.

Billing & subscriptions

Pinmate Pro is an auto-renewable subscription billed through your Apple ID. Because Apple handles all billing, you manage it from your device:

• View, change, or cancel: open the Settings app → tap your name → Subscriptions → Pinmate.
• Cancelling stops the next renewal; you keep Pro access until the end of the current billing period.
• Refunds are handled by Apple at reportaproblem.apple.com.
• Restore a purchase (e.g. on a new phone) from the Pinmate paywall by tapping "Restore Purchases".

Your data

By default everything you log stays on your device. You can erase it any time from the Profile tab → Clear All Data. If you use cloud sync and want your account and server data deleted, email us from your account address and we'll remove everything within 30 days. See our Privacy Policy for full detail.

A quick reminder

Pinmate is a personal logbook and unit-conversion tool. It is not a medical device and does not provide medical advice, diagnosis, or treatment. Always verify amounts, timing, and protocol with a licensed healthcare professional. You must be 18 or older to use Pinmate.

Common questions

• I didn't get a reminder. Make sure notifications are enabled for Pinmate in iOS Settings → Notifications → Pinmate, and that the reminder time is set in the app.
• My data disappeared. Local data is tied to the app install — deleting and reinstalling the app clears on-device data unless cloud sync was enabled. Reach out and we'll help you recover what we can.
• Can I export my log? Yes — the weekly report can be shared as a PDF from within the app.